epiphany

Contacts

Address:
5 Mission Street, Carmel-by-the-Sea, CA 93921
Get directions

Website:
epiphany-boutique.com

Phone number:
+1 831-626-7700

Categories:
Establishment   Clothing store  

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Reviews about epiphany

• Maria Camberos

  Jan, 19 2018
  ★ ☆ ☆ ☆ ☆
  HORRIBLE EXPERIENCE: THEY NEVER ORDERED MY BRIDESMAID DRESSES! DIDN'T REALIZE THEIR "MISTAKE" UNTIL 2 WEEKS BEFORE MY WEDDING.
  
  Yes, never ordered! How does that even happen?! They tried to put the blame on the designer saying that they probably won't be doing business with Watters & Watters anymore... However, my thoughts are:
  The designers and you are a combined business. What they do, reflects on you!! Secondly, this means that every time I called to check on the status of my dresses, NO ONE EVER BOTHERED TO ACTUALLY VERIFY THAT THEY WERE COMING IN! Continuously, they said that "the dresses were on their way" But no one ever bothered to check with the designer?!!!
  
  I was in tears after that phone call.
  
  This is an unprofessional "business" with fluctuating and inconsistent business hours. And by the way, the name boutique... far from it. My closet is probably bigger than this hole in the wall. Expect bad customer service and a condescending attitude from these people... Except for your first visit... Yes, they will be really nice before they take your money.
  
  Facts:
  *We came in on February with more than enough time to order dresses for my wedding in July.
  *They lost my phone number and had to call my bridesmaids to get it.
  *Initially, they ordered the wrong dress for my maid of honor.
  *They had the bridesmaid dresses and payments mixed up.
  *They never actually checked on the status of ANY of the 6 bridesmaid dresses
  
  

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